Wannon Water is looking to improve staff productivity and customer service, and further reduce its carbon footprint, with a unified communications network from Microsoft and Nortel. The new network will integrate the company’s existing Nortel communications network with Microsoft Live Communications Server 2005 and Microsoft Office Communication Server 2007, effectively creating a company-wide unified communications network across 200 square kilometers of rural Victoria. Wannon Water expects this step to introduce remote training and support, significantly improve staff productivity and mobility, reduce communications costs and mobile phone usage, and improve compliance with legislated customer service levels.

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